TERMS & CONDITIONS
Camouflage Media FZE
Al Shmookh Business Center, One UAQ, Umm Al Quwain, UAE
info@camouflage-media.com | +971 52 394 1151 | camouflage-media.com
Effective Date: Jan 2026 | Version 1.0
1. Introduction & Acceptance
These Terms and Conditions (“Terms”) govern all services provided by Camouflage Media FZE (“Agency”, “we”, “us”) to any client, business, or individual (“Client”, “you”) who engages our services, accesses our website, or signs any agreement with us.
By signing a service agreement, submitting an enquiry, making a payment, or otherwise engaging our services, you confirm that you have read, understood, and agree to be bound by these Terms in full.
If you do not agree to these Terms, you must not engage our services.
2. Services
Camouflage Media FZE provides digital marketing and creative services including but not limited to:
- Content Marketing & Strategy
- Search Engine Optimization (SEO) & AI Search Visibility
- Lead Generation & Performance Campaigns
- Social Media Management & Content Creation
- Web Design & Development
- Branding & Graphic Design
- Podcast Production Services
- CRM Setup & Marketing Automation
- HR & Recruitment Marketing Support
The specific scope, deliverables, and timeline for each engagement will be defined in a separate Service Agreement signed by both parties. In the event of any conflict between these Terms and a signed Service Agreement, the Service Agreement shall take precedence.
3. Payment Terms
3.1 Payment in Advance
Unless otherwise agreed in writing, all fees are due and payable in full before commencement of services. The Agency reserves the right to withhold delivery of work until payment has been received and cleared.
3.2 Invoicing
Invoices will be issued in accordance with the agreed payment schedule. Payment is due within the timeframe specified on each invoice, typically within 7 days of issuance unless otherwise agreed in writing.
3.3 Late Payment
In the event of late payment, the Agency reserves the right to:
- Suspend all services immediately without notice
- Charge a late payment fee of 2% per month on outstanding balances
- Recover all costs of collection including legal and court fees
3.4 Currency & Taxes
All fees are stated in the currency specified in the Service Agreement. The Client is responsible for any applicable taxes, duties, or government levies in their jurisdiction.
3.5 Disputed Invoices
Any invoice dispute must be raised in writing within 5 business days of receipt. Failure to raise a dispute within this period constitutes acceptance of the invoice as accurate and payable.
4. Cancellation & Termination
4.1 No Right to Cancel Without Payment
Once a Service Agreement has been signed by both parties, it is legally binding. The Client has no right to cancel the agreement without financial obligation. Signing the agreement constitutes a firm commitment to pay the full contracted amount.
4.2 Client-Initiated Termination
If the Client wishes to terminate a Service Agreement early, the following applies:
- All fees already invoiced remain payable in full
- Any work completed up to the point of termination must be paid for in full, calculated at the Agency’s standard day rate
- The Agency may, at its sole discretion, offer a reduced exit settlement. Any such offer is made as a goodwill gesture and does not waive the Agency’s right to the full contracted amount unless a written settlement agreement is signed
4.3 Goodwill Pauses & Extensions
Where the Agency agrees to temporarily pause, delay, or extend deadlines as a gesture of goodwill (including in circumstances such as force majeure events), such accommodation does not constitute a cancellation, waiver of fees, or release from contractual obligations. The original agreement remains fully in force.
4.4 Agency-Initiated Termination
The Agency may terminate a Service Agreement with immediate effect and without liability if:
- The Client fails to make payment by the due date
- The Client fails to provide necessary access, materials, or approvals causing project delays beyond 30 days
- The Client engages in conduct that is abusive, illegal, or harmful to the Agency or its staff
In the event of Agency-initiated termination due to Client default, all outstanding fees remain immediately due and payable.
5. Client Obligations
To enable the Agency to deliver services effectively, the Client agrees to:
- Provide all necessary access, credentials, content, and information in a timely manner
- Review and approve drafts, proofs, and deliverables within agreed timeframes
- Appoint a designated point of contact with authority to give approvals and decisions
- Ensure all information and materials provided to the Agency are accurate and do not infringe any third-party rights
Delays caused by the Client’s failure to fulfil these obligations will extend the project timeline accordingly. The Agency accepts no liability for delays caused by the Client.
6. Intellectual Property
6.1 Agency’s Work Product
Upon receipt of full and final payment, the Agency assigns to the Client all intellectual property rights in the deliverables specifically created for the Client under the relevant Service Agreement.
6.2 Agency’s Pre-Existing IP
The Agency retains all rights to its pre-existing tools, methodologies, frameworks, templates, and know-how. No transfer of such rights is implied by any engagement.
6.3 Third-Party Materials
Where the Agency incorporates third-party licensed content (stock images, music, software, fonts, etc.), the Client is responsible for ensuring appropriate licensing is in place for their intended use. The Agency will advise where relevant.
6.4 Portfolio Use
The Agency reserves the right to display work produced for the Client in its portfolio and marketing materials, unless the Client requests otherwise in writing prior to commencement of the project.
7. Confidentiality
Both parties agree to keep confidential any proprietary information, trade secrets, business strategies, or sensitive data disclosed during the course of the engagement. This obligation survives the termination of any agreement.
The Agency will not disclose the Client’s confidential information to any third party without prior written consent, except where required by law or court order.
8. Limitation of Liability
8.1 No Guarantee of Results
The Agency provides marketing services based on industry best practices and experience. However, the Agency makes no guarantee of specific results, including but not limited to sales figures, revenue increases, website traffic levels, lead volumes, or search engine rankings. Marketing outcomes are subject to many variables outside the Agency’s control.
8.2 Limitation of Damages
To the maximum extent permitted by law, the Agency’s total liability to the Client for any claim arising out of or in connection with any Service Agreement shall not exceed the total fees paid by the Client to the Agency in the three (3) months preceding the event giving rise to the claim.
8.3 Exclusion of Consequential Loss
The Agency shall not be liable for any indirect, incidental, special, or consequential loss or damage, including lost profits, lost revenue, loss of data, or loss of business opportunity, even if advised of the possibility of such loss.
8.4 Force Majeure
The Agency shall not be in breach of any agreement or liable for delay or failure to perform where such delay or failure results from events beyond its reasonable control, including but not limited to: acts of God, war, armed conflict, civil unrest, pandemics, government restrictions, or failure of third-party services. In such circumstances, the Agency will notify the Client promptly. Any accommodation made during a force majeure event does not release either party from their financial obligations under the agreement.
9. Data Protection & Privacy
The Agency processes personal data in accordance with applicable UAE data protection laws and its Privacy Policy, available on our website.
Where the Agency processes personal data on behalf of the Client, both parties will comply with applicable data protection obligations. The Client warrants that any personal data shared with the Agency has been collected lawfully.
10. Website Use
By accessing camouflage-media.com, you agree to use the website for lawful purposes only. You must not:
- Use the site in any way that breaches applicable laws or regulations
- Transmit any unsolicited or unauthorised advertising material
- Attempt to gain unauthorised access to any part of the website or its systems
- Reproduce, duplicate, or copy any part of the website without written permission
The Agency reserves the right to suspend or terminate access to the website at any time without notice.
11. Dispute Resolution & Governing Law
11.1 Governing Law
These Terms, all Service Agreements, and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable in the Dubai International Financial Centre (DIFC), UAE.
11.2 Jurisdiction
Any dispute arising out of or in connection with these Terms, any Service Agreement, or any engagement with Camouflage Media FZE shall be subject to the exclusive jurisdiction of the DIFC Courts, Dubai, UAE. Both parties irrevocably submit to this jurisdiction by engaging with the Agency or signing any agreement.
11.3 Pre-Action Requirements
Before initiating formal legal proceedings, the disputing party must issue a written notice to the other party clearly describing the nature of the dispute and the remedy sought, and allow 14 calendar days for an attempt at resolution. This requirement does not apply where urgent interim relief is needed.
11.4 Recovery of Costs
In the event of successful legal action to recover unpaid fees or enforce any agreement, the Client shall be liable for the Agency’s reasonable legal costs, court fees, and any other costs of enforcement.
12. General Provisions
12.1 Entire Agreement
These Terms, together with any signed Service Agreement, constitute the entire agreement between the parties and supersede all prior discussions, representations, or arrangements.
12.2 Amendments
The Agency reserves the right to update these Terms at any time. Updated Terms will be published on our website. Continued engagement with the Agency following any update constitutes acceptance of the revised Terms.
12.3 Severability
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.
12.4 Waiver
Failure by the Agency to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. A goodwill gesture, pause, or accommodation by the Agency at any time does not waive any contractual right or release the Client from any obligation.
12.5 Assignment
The Client may not assign or transfer any rights or obligations under any Service Agreement without the Agency’s prior written consent. The Agency may assign its rights and obligations at any time.
12.6 Notices
All formal notices must be given in writing and sent to the email addresses specified in the relevant Service Agreement or to info@camouflage-media.com for the Agency.
Contact Us
For any questions about these Terms, please contact us:
Camouflage Media FZE
Al Shmookh Business Center, One UAQ, Umm Al Quwain, UAE
Email: info@camouflage-media.com
Phone: +971 52 394 1151
Website: camouflage-media.com
© 2026 Camouflage Media FZE. All rights reserved.